Analysis of the Relationship Between Service Quality Factors and Patient Satisfaction in Hospital Inpatient Areas

Background: With the advancement of technology and the development of modern services to the public, the implementing agencies must be faced seriously by both the government and private sectors. Institutions are required to prepare themselves to be able to provide excellent service, especially user satisfaction. In addition to service organizations, institutions are also required to optimize the service resources they manage. Objective: To determine the relationship between service quality factors and patient satisfaction. Method: This study uses quantitative analysis methods using SPSS data management for univariate and bivariate analysis. The research sample was taken using accidental sampling with the research period starting from April to June 2025. The total sample in this study was 100 respondents. Univariate Results: The results of the study from a total of 100 respondents obtained characteristics of age 76% 21-30 years, female gender 57%, high school education 53% while occupation 55% private employees / self-employed. Bivariate Analysis: the relationship between the quality factor of service quality and patient satisfaction statistical test results using Chi Square from five dimensions of quality obtained P Value tangible 0.028, reliability 0.000, responsiveness 0.000, assurance 0.000, empathy 0.000 means that from the five variables of these dimensions there is a significant relationship between the five dimensions of quality with patient satisfaction in receiving services in the inpatient nursing service room. Hospital. Suggestion: completeness of facilities and comfort, cleanliness, neatness, fast service, reliable staff must be maintained to ensure that the service provided to customers is always guaranteed.