This study addresses the inefficiency and error-prone nature of manual counseling and student violation point recording processes in schools, which often result in delays and inaccuracies. To overcome these challenges, we propose the development of a digital guidance and counseling service system designed to improve data management and enhance service accessibility for school administrators and counselors. The innovation lies in the creation of an integrated, browser-accessible application built using the MERN (MongoDB, Express.js, React, Node.js) stack, which ensures robust functionality and scalability. By applying modern development and testing methodologies, the system is designed to be both reliable and user-friendly. The core objective of this system is to streamline processes such as counseling appointment scheduling, alumni tracking, certificate submission, and student behavior reporting. It was developed using the Extreme Programming (XP) methodology, which encourages flexibility and iterative planning through close collaboration with end users. White Box Testing techniques, including cyclomatic complexity analysis and independent path testing, were employed to validate the system's internal logic. The system’s usability was assessed using the System Usability Scale (SUS), achieving an excellent score of 93.25, indicating high user satisfaction. Furthermore, the Lighthouse performance test yielded a perfect score of 100, confirming the system's high responsiveness. These results demonstrate that the developed system significantly enhances the efficiency, accuracy, and accessibility of guidance services, reduces administrative burdens, and enables better monitoring of student development, making it ideal for deployment in real-world school environments.
Nobrian et al. (Sun,) studied this question.