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September 5, 2025

A Replication of “Explaining Why the Computer Says No: Algorithmic Transparency Affects the Perceived Trustworthiness of Automated Decision‐Making”

Key Points

Algorithmic explainability significantly enhances public trust across diverse cultural contexts, and accessibility is crucial for fostering trust.
The study reaffirms that algorithmic transparency reduces issues like algorithmic bias and improves accountability in public administration.
High-discretion decision contexts exhibit greater effects from algorithm transparency, impacting public perception of automated systems.
This research provides empirical support for procedural justice theory and practical guidance on implementing algorithmic transparency.

Abstract

ABSTRACT With the advancement of artificial intelligence, algorithms are transforming the operations of the public sector. However, lack of algorithm transparency may result in issues such as algorithmic bias and accountability challenges, ultimately undermining public trust. Based on the principles of replication experiments and procedural justice theory, this study conducted a replication of Grimmelikhuijsen in a Chinese context. The replication reaffirmed Grimmelikhuijsen's core findings that algorithmic explainability enhances public trust, thus demonstrating its potential to foster trust across cultural contexts. Unlike the original research, the results indicated that accessibility remains important for fostering trust. The impact of transparency varies across decision contexts, with greater effects in high‐discretion situations. By replicating Grimmelikhuijsen, the current research not only provides new empirical support for procedural justice theory, but it also offers practical insights into configuring algorithmic transparency within a public administration context.

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