This research investigates how leadership and the work environment impact employee performance, with job satisfaction serving as a mediating factor at Kedai Kopi Dinasty. A quantitative approach was employed, utilizing a survey method and collecting data from 34 respondents through questionnaires. Data analysis was conducted using SEM-PLS. The findings reveal that both leadership and the work environment positively influence job satisfaction and employee performance. Furthermore, job satisfaction effectively mediates the relationship between leadership, work environment, and performance. The study highlights the critical role of effective leadership and a supportive work environment in enhancing performance by fostering greater job satisfaction.
Tsany et al. (Thu,) studied this question.
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