The Effect of Training and Transformational Leadership Style on Performance of Relationship Managers Consumer with Job Satisfaction as Intervening Variable at Bank DKI

The purpose of this study is to the effect of training and transformational leadership style on performance of relationship managers consumer with job satisfaction as intervening variable at Bank DKI. This study uses a quantitative method with an associative approach. The population in this study consists of all consumer relationship managers at Bank DKI, totaling 319 people. A sample of 178 was taken based on the Slovin formula. Data collection was conducted using a questionnaire with a Likert scale, and data analysis was performed using SmartPLS-SEM. The results of this study indicate that the better the training provided, the higher the job satisfaction, the better the transformational leadership, the higher the job satisfaction, the higher the job satisfaction, the higher the employee performance, the better the training, the better the employee performance, the better the transformational leadership, the better the employee performance, job satisfaction is able to mediate and strengthen the relationship between training and employee performance, job satisfaction can mediate and strengthen the relationship between transformational leadership and employee performance