Development of Research Ethics Review Service Information System as an Effort to Optimize Public Services

Technology that is developing at a rapid pace has had a significant impact on various aspects of life, including in the field of research. These technological advances can be used to develop an online and digital-based research ethics service information system to facilitate access, reduce time and increase user satisfaction. This research aims to create an integrated information system for research ethics services at the university level. This research uses Research and Development (R&D) design with eight research steps. This research produces a logical flow of 4 main processes: exempted, expedited, full board and expedited to full board. The resulting process flow starts from the entry protocol process, initial assessment, reviewer scheduling process, and assessment or review process by the reviewer team. It can include a lay person, uploading revised documents, validation process, rejection/issuance of certificates/ethical suitability certificates, and reporting. The online-based research ethics service system offers high efficiency and flexibility that allows for quick and easy access from anywhere and at any time, as well as reducing operational costs and supporting sustainability. However, the success of this online service system depends heavily on the availability of existing infrastructure, the clarity of the logical flow offered, an attractive appearance, content, and language that is easy for users to understand, adequate system security and technological literacy of its users.