Bridging Visitors’ and Residents’ Perspectives in Destination Planning: A Sustainability and Governance Case Study of Piraeus Port

Tourism planning in port cities faces the dual challenge of maximizing economic benefits while mitigating environmental and social pressures. This study examines the case of Piraeus, Greece, by integrating insights from both visitors and residents to explore how stakeholder perceptions can inform sustainable and resilient destination planning. Drawing on primary data collected through large-scale surveys of visitors and local residents, the analysis applies a multidimensional framework to assess economic, environmental, and social impacts of tourism. Findings reveal strong visitor spending and cultural engagement alongside concerns about infrastructure, pollution, and service quality. Residents acknowledge job creation and business activity but emphasize rising living costs, overcrowding, and limited inclusion in tourism governance. By bridging these perspectives, this study highlights the importance of multiple-stakeholder analysis for integrated tourism planning and proposes governance strategies to enhance sustainability and resilience in port destinations such as Piraeus.