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This is a Quantitative Study study.

October 2, 2025

Application of Kirkpatrick Model to Measure Employee Agility to Employee Performance of PT Telkom Indonesia

Key Points

Employee agility significantly enhances employee performance with effective training.
Using PLS-SEM analysis, the study highlights the need for continuous development of employee agility.
The proportional sampling technique was utilized to gather trainee data for the AfRAM program.
Kirkpatrick's evaluation model is crucial for assessing training success and its impact on employee capabilities.

Abstract

This study aims to determine the relationship between Reaction, Learning, Behavior, Result, Employee Agility, and Employee Performance using AfRAM (Agility for B2B Regional Account Management Team) trainee data. In this study using proportional sampling technique. In analyzing the data collected using PLS-SEM. The result of the study is that employee agility is an urgency and the company's needs continue to increase. Agility benefits employee performance. Employee Agility can be developed through training. Research evaluation is very important to measure the success rate of training, the evaluation method used is kirkpatrick. Employees with a high level of agility can implement the skills learned in training effectively, demonstrating a strong relationship between training and employee performance.

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