Digital Economy: Citizens Awareness and Expectations of E-Government in DRC

E-Government provides with e-services to enhance the way citizens can interact with government agencies. Citizens are first consumers of public services as users of the systems therefore it is important to understand their awareness and expectations before implementing new services. In this research, we have focused on e-DRC practices. The research used the mix method approach. The qualitative study was conducted through literature review. At the same time, the quantitative study was conducted through a survey with 858 answers from citizens. The survey results from citizens was interpreted and e-services of their interest was listed down. A total of 26 services were suggested by respondents and clustered into 15 categories.