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Social media platforms have become indispensable channels for communication and interaction, offering a wealth of data that can provide valuable insights into public sentiments. However, analyzing sentiment on these platforms poses significant challenges due to the diverse and unstructured nature of user-generated content. Traditional Natural Language Processing (NLP) techniques struggle to accurately classify sentiments expressed through text, images, emoticons, and multimedia elements. Moreover, the informal and nuanced language used in Electronic Word of Mouth (eWOM) further complicates sentiment analysis. In response, this paper explores the role of Artificial Intelligence (AI) in improving sentiment analysis on social media. By leveraging Machine Learning (ML) algorithms trained on large datasets, AI can enhance the accuracy and efficiency of sentiment classification, providing decision-makers with actionable insights into the sentiment landscape of social media. Keywords: Social media, Sentiment analysis, Artificial Intelligence, Machine Learning, Natural Language Processing, Electronic Word of Mouth.
M .Vasuki (Thu,) studied this question.