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This study aimed to explore the impact of emotional labor (specifically surface acting and deep acting) on job stress among visiting care workers who offer home-visit services. Additionally, the study investigated the moderating effects of occupational identity and social support on the relationship between emotional labor and job stress. To achieve these objectives, a survey was administered to 465 home-visit service care workers in Gwangju and Jeollanamdo. Descriptive statistics, hierarchical regression analysis, and adjustment effect analysis were conducted using SPSS 26.0 and SPSS Process Macro 3.3 programs. The study revealed that occupational identity has a positive (+) moderating effect on the relationship between surface acting and job stress. Additionally, it found that individuals with low occupational identity experience a reduction in job stress when engaging in deep acting. Furthermore, social support was found to have a negative moderating effect on the relationship between superficial behavior and *job stress. These findings shed light on the impact of emotional labor (surface acting, deep acting) on the job stress of Home-visit service care workers.BR They also suggest practical strategies for reducing job stress in this group by considering the moderating effects of occupational identity and social support.
Lee et al. (Tue,) studied this question.
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