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Policymakers and the public are increasingly concerned about a lack of transparency and accountability in content moderation. Opaque and incontestable content moderation decisions have potential impacts on freedom of expression and media freedom, and well-known issues of discrimination and bias. Our focus here is on how Article 20 DSA can and should be interpreted going forward. Specifically, does Article 20 require a human content moderator to review every content moderation decision on request? And should it?
Griffin et al. (Thu,) studied this question.