The beauty industry is undergoing a profound shift as sustainability and digital transformation emerge as twin drivers of innovation and growth. Mamaearth, a digital-first Indian brand, exemplifies how eco-friendly practices and advanced technologies can be effectively integrated to create a resilient and responsible business model. The study highlights Mamaearth’s commitment to green practices through its toxin-free formulations, ethically sourced ingredients, eco-conscious packaging, and pledge to operate as a plastic-positive enterprise. These initiatives reflect not only environmental stewardship but also alignment with global ESG imperatives. Alongside sustainability, the brand leverages digital transformation by employing artificial intelligence for consumer insights, augmented reality for product engagement, data analytics for personalisation, and omnichannel retailing to enhance accessibility and operational efficiency. This dual focus has significantly influenced consumer perceptions, fostering trust, loyalty, and long-term competitive advantage. Adopting a descriptive approach, the research analyses Mamaearth’s strategies. It provides insights into how technology-enabled sustainability can redefine business models in emerging markets, contributing to the global transition toward responsible growth.
Zenab Javed (Sun,) studied this question.