Abstract : Public services are increasingly expected to deliver faster, more accurate, and traceable administrative processes, particularly for marriage registration, where data validity has long-term legal consequences. In Indonesia, SIMKAH is designed to digitise and integrate marriage administration to enhance service efficiency and data consistency at KUA offices. However, the presence of SIMKAH does not automatically guarantee faster service, as the quality of implementation relies on local readiness and operational stability. At KUA Seberang Ulu II, several practical constraints may hinder administration, especially those related to infrastructure and workflow execution. This study proposes policy optimisation by aligning SIMKAH objectives with daily operational procedures to ensure that acceleration goals are clearly reflected in real service workflows. It highlights the importance of strengthening input readiness through adequate human resources, needs-based budgeting, and notably improved supporting infrastructure such as dedicated hardware. The optimisation also focuses on process reinforcement by stabilising internet connectivity, preparing operational procedures to manage system interruptions, and reducing rework caused by identity data mismatches. Furthermore, user support and guidance are emphasised to improve document readiness and minimise delays during verification and data entry. The study evaluates SIMKAH implementation using the CIPP framework (Context–Input–Process–Product) through a qualitative descriptive approach based on interviews, observation, and documentation. Findings are mapped onto the CIPP dimensions to identify key gaps, with the most significant areas for improvement related to process and infrastructure. This research provides a structured, decision-oriented assessment of a digital public service policy, demonstrating how the CIPP framework can reveal implementation bottlenecks beyond system availability. Practically, it offers actionable recommendations for infrastructure development and workflow standardisation to support a more consistent acceleration of marriage administration at KUA Seberang Ulu II, Palembang City.
Rahman et al. (Thu,) studied this question.