This research is a field research with a qualitative descriptive approach, the subjects in this study are librarians and users in the NU University of South Kalimantan. And the object in this study is the librarians strategy in improving services at UNU South Kalimantan. Problem formulation in this study The problem formulation used is what strategies are used by librarians at the NU University of South Kalimantan in improving the quality of library services. And the obstacles faced in implementing the strategy. Data were collected through in-depth interviews, observation, and documentation. The results of the study indicate that several strategies implemented at the Nahdatul Ulama University of South Kalimantan are Digitalization of Library Services, Improving Librarian Competence, Utilization of Information Technology and Library Automation Systems, Measuring Service Quality with the SERVQUAL Model, Information Literacy Program, Improving User-Based Services, Collaboration with Faculties and Development of Special Services, Cooperation with other libraries. The obstacles in implementing the strategy are that the awareness of users is still lacking, so they do not return library materials on time, Borrowers do not help maintain the collection, so most of the book covers are damaged. The computer sometimes has errors so it cannot be processed, network disruptions, sometimes stable sometimes low, plus when the rainy season arrives, the rainfall level is high, network disruptions occur more often, not to mention power outages which result in total blackouts.
Sa’adah et al. (Thu,) studied this question.