Patient and clinician engagement with generative artificial intelligence (GenAI): A scoping review of implications for patient-centered communication

Key Points

• Findings reveal both potential benefits and limitations of generative artificial intelligence in healthcare communication.
• Key evidence suggests that while GenAI can enhance patient-centered communication, it also poses certain drawbacks.
• This scoping review analyzes the role of GenAI as a third party in clinical communication, identifying areas for improvement.
• The analysis emphasizes the need for ongoing developments to safeguard patients while maximizing the benefits of GenAI.