Urban metro systems are highly sensitive to seismic disturbances, and the ability of metro stations to manage emergencies effectively has become an increasingly important component of urban resilience. This study develops a resilience-oriented evaluation framework that conceptualizes emergency management as a sequential managerial process encompassing preparedness, response, and recovery. A multi-dimensional indicator system was constructed based on the four resilience capacities—absorptive, maintaining, recovery, and adaptive—and operationalized through a multi-stage Data Envelopment Analysis (DEA) model. The framework enables both overall efficiency assessment and stage-specific diagnosis of managerial weaknesses. Methodologically, the study demonstrates how resilience theory can be operationalized into a network efficiency structure suitable for process-level diagnosis rather than aggregate scoring. A case study of a representative metro station demonstrates the applicability of the proposed method. The results reveal that while preparedness practices are relatively mature, notable inefficiencies exist in real-time response and post-event recovery due primarily to managerial factors such as communication reliability, personnel coordination, and restoration planning. Improvement simulations confirm that targeted enhancements in these management processes can substantially increase overall emergency efficiency. The findings highlight that seismic resilience is not solely determined by physical infrastructure but is heavily dependent on managerial effectiveness across the emergency cycle. The proposed framework contributes a process-oriented, data-driven tool for evaluating and improving emergency management performance and offers practical guidance for metro operators seeking to strengthen resilience under earthquake scenarios.
Zhou et al. (Wed,) studied this question.