The 2024-25 or “Better” FAFSA was intended to be simpler, addressing long standing issues with the federal financial aid application process, and expand financial aid eligibility to more low-income students and their families. However, its problematic implementation had negative implications for college access, affordability, and enrollment. This study reviews findings from a mixed methods case study of 274 students, parents, high school counselors, and financial aid administrators’ experiences navigating the 24-25 FAFSA. Interpreting participant responses through an administrative burden lens, the study found some intentional changes in the 24-25 FAFSA, such as the Direct Data Exchange and user-centered design elements, made the application process less onerous for some users. In contrast, unintended changes in the revised form and process, such as extensive technical issues and a delayed timeline, heightened burdens for stakeholders, particularly for traditionally underserved populations. Specifically, families with mixed-immigration statuses, low-income families, and other traditionally marginalized communities faced additional barriers to FAFSA submission and completion. Implications for practice focus on needed improvements to ensure the FAFSA is more accessible for all future applicants.
Lewis et al. (Wed,) studied this question.