Urbanization in Lesotho has accelerated rapidly over recent decades, leading to significant changes in settlement patterns and social welfare systems. A qualitative research approach was employed, involving interviews with community leaders and service providers from selected informal settlement areas in Lesotho's capital city. The analysis revealed that approximately 60% of households living in informal settlements rely on social welfare benefits to meet their basic needs, highlighting the critical role these services play in addressing poverty and inequality. While social welfare systems have made some progress, they continue to face significant challenges due to inadequate funding, bureaucratic inefficiencies, and a lack of coordination between different service providers. Recommendations include increasing government investment in social welfare programmes, enhancing collaboration among stakeholders, and implementing more targeted interventions for informal settlement communities.
Matsepe et al. (Sun,) studied this question.