Community health centers in Rwanda face challenges in delivering efficient healthcare services. A randomized field trial was conducted with a sample of 100 community health centers across Rwanda. Data collected included patient wait times, resource utilization, and staff productivity metrics using mixed-methods analysis. The study revealed that reducing patient wait times by 25% through targeted interventions led to an increase in patient satisfaction scores from 60% to 78% This randomized trial provides evidence for the effectiveness of specific efficiency-improvement strategies, enhancing service delivery within community health centers. Implementing these findings should result in more equitable and efficient healthcare access across Rwanda's underserved regions. Treatment effect was estimated with logit (pᵢ) =₀+^ Xᵢ, and uncertainty reported using confidence-interval based inference.
Bizimana et al. (Sat,) studied this question.
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