ABSTRACT Citizen complaints have long been considered an important channel of communication between citizens and officials in authoritarian regimes. Existing explanations for responsiveness to citizen complaints in China, however, do not adequately consider the role of local bureaucratic incentives as a driver of responsiveness. This paper seeks to explain local government responsiveness to citizen demands through this lens. Original data of citizen complaints and government responses from a Chinese prefecture and its subordinate counties demonstrate that lower level officials are more likely to respond to citizen complaints when monitored by their superiors. On the other hand, they are less responsive on unmonitored forums. Thus, oversight by higher level officials may be important in increasing actual government responsiveness; citizen complaints alone may not be enough to spur government action. While recent studies emphasize authoritarian accountability arising through quasi‐democratic institutions, this paper suggests incentives of local political actors may condition the effectiveness of these institutions.
Haemin Jee (Mon,) studied this question.