A Team-Based Approach to Fair and Patient-Centered Dismissals in Family Medicine

Key Points

• The aim is to improve the patient dismissal process to reduce biases and enhance patient-centered care.
• Revised patient dismissal protocol
• Focus on reducing disparities
• Implemented in a high-volume academic practice
• Incorporated team-based decision making
• Reduced biased dismissal cases
• Increased fairness in decision making
• Positive feedback from team members on the new protocol