The Second-Order Gap: When Adopted AI Creates New Capability Gaps

Key Points

• The study examines how the adoption of artificial intelligence leads to secondary capability gaps within organizations.
• Qualitative analysis of organizations adopting AI
• Assessment of changes in operational capabilities
• Comparison between pre- and post-AI adoption metrics
• Identified significant systemic changes post-AI adoption
• Highlighted new challenges in workforce skill alignment
• Revealed the need for ongoing training and adaptation strategies