Toward Better Understanding and Use of Business Intelligence in Organizations

This article provides valuable information on the chances and the possibilities of Business Intelligence applying in organizations. Three theories—the Resource-Based View, Maturity Models, and Critical Success Factors—were used to investigate Business Intelligence issues. They provided a comprehensive view on Business Intelligence. Using a semi-structured interview method, the results from 20 organizations applying Business Intelligence are presented. Finally, based on the analysis of the literature and on the qualitative surveys, conclusions for future research in Business Intelligence are provided.