Value Creation in the Public Service Ecosystem: An Integrative Framework

Abstract This article develops the concept of the “public service ecosystem” across four levels—the institutional , service , individual , and beliefs levels . It does this by integrating service management and marketing theory with public administration and management theory . Consequently , it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter‐relationships across these levels . It concludes with the key implications for public administration and management theory and pactice .