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Foreword by Guy Kawasaki xv Preface: The Socialization of Media and PR 2.0 xvii Introduction: Social Media = The Reinvention of Public Relations 1 Part I The True Value of New PR Chapter 1 What's Wrong with PR? 7 Chapter 2 PR 2.0 vs. Public Relations 23 Chapter 3 PR 2.0 in a Web 2.0 World 37 Chapter 4 Traditional vs. New Journalism 49 Chapter 5 PR Is about Relationships 67 Part II Facilitating Conversations: New Tools and Techniques Chapter 6 The Language of New PR 83 Chapter 7 Blogger Relations 93 Chapter 8 Social Media Releases (SMRs) 107 Chapter 9 Video News Release (VNR) 2.0 125 Chapter 10 Corporate Blogging 137 Part III Participating in Social Media Chapter 11 Technology Does Not Override the Social Sciences 153 Chapter 12 Social Networks: The Online Hub for Your Brand 165 Chapter 13 Micromedia 177 Chapter 14 New Marketing Roles 187 Part IV PR 2.0: A Promising Future Chapter 15 Community Managers and Customer Service 2.0 199 Chapter 16 Socialization of Communication and Service 213 Chapter 17 The Rules for Breaking News 231 Chapter 18 A New Guide to Metrics 247 Part V Convergence Chapter 19 PR 2.0 + PR 1.0 = Putting the Public Back in Public Relations 271 Appendix A The SEC and the Importance of Recognizing Corporate Blogs as Public Disclosure 283 Appendix B It's Alive! 291 Index 299
A Tue, study studied this question.