Bureaucratic Representation, Distributional Equity, and Democratic Values in the Administration of Public Programs

Work on bureaucratic representation suggests that minority citizens benefit when the programs that serve them are administered by bureaucrats with similar characteristics. This literature has not sufficiently dealt with the long-standing concern that minority benefits may come at the expense of citizens from other groups, which some critics argue makes representative bureaucracy irreconcilable with democratic values. This article suggests distributional equity as a potential moderator of bureaucratic representation and as a potential source of reconciliation. It tests for the effects of representation under different distributional conditions in a policy area in which outcomes approach a zero-sum game. Analyses of a nationally representative sample of public organizations find a relationship between bureaucratic representation and citizen outcomes only in those instances where program benefits are being inequitably distributed to the relevant group. The article concludes with a discussion of the significance of these findings for the democratic legitimacy of representative bureaucracy.