Malaysian Islamic quality management system MS1900

Purpose This study aims to explore the steps carried out in the implementation of Islamic Quality Management System (QMS) MS 1900 in Malacca zakat institution. Design/methodology/approach A case study strategy was used to explore the process of MS 1900 implementation at Malacca Zakat Center (MZC). Semi-structured interview with Top Management Officers, Managers, Shar’iah Officer, Quality Systems Officers and Auditors was used as main data collection method, and it was triangulated with data collected from documents and observations. The data were analysed by employing thematic analysis method. Findings The study found that there are 12 steps involved in MS 1900 implementation at MZC, namely, identifying gaps, understanding MS 1900, outlined quality policies and objectives, team work establishment, management representative establishment, management commitment, documentations, determining the quality scope system, implementing the MS 1900, internal audit, evaluating QMS performance and surveillance audit. All steps were carried out effectively with the cooperation of management and employees at MZC. Research limitations/implications The findings from this study can be employed by managers who intend to implement MS 1900 effectively in their organizations. Originality/value This study adds to the knowledge of the emergence of the first ever Islamic QMS MS 1900. It also contributes meticulous insights into the MS 1900 implementation particularly in the zakat centre.