Appropriateness of decisions as a moderator of the psychology of voice

Abstract This paper focuses on the psychology of the voice effect (the effect that people show more positive reactions when they are allowed an opportunity to voice their opinion in the decision‐making process than when they are denied such an opportunity). It is argued that it is important to ask about what decisions people are allowed voice. More specifically, results of two experiments suggest that when participation in decision making is appropriate (i.e. voice is allowed about decisions that are relatively important to participants) the voice effect is found: People's procedural judgements and other reactions are more positive following voice as opposed to no‐voice procedures. However, when participation in decision making is inappropriate (i.e. voice is allowed about decisions that are unimportant to participants) no effect or even a reversal of the voice effect is found. These people do not react differently or even react more negatively following voice as opposed to no‐voice procedures. It is concluded that these results further our insights into the psychology of procedural justice in general and voice in particular. Copyright © 2002 John Wiley & Sons, Ltd.