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SITUATING DOCUMENT DESIGN. What is Document Design? Evolution of the Field: Contextual Dynamics. OBSERVING READERS IN ACTION. How Documents Engage Readers' Thinking and Feeling. The Impact of Poor Design: Thinking about Ourselves as Users of Texts and Technology. Seeing the Text: The Role of Typography and Space. The Interplay of Words and Pictures. RESPONDING TO READERS' NEEDS. What Document Designers Can Learn from Readers. Appendices. Bibliography. Indexes. Colophon.
Karen A. Schriver (Sun,) studied this question.