Key points are not available for this paper at this time.
The multidimensionality of communication satisfaction was explored in three stages. An original questionnaire was administered and factor- analyzed. On this basis, a new questionnaire was refined and administered to four different organizations in order to compare the factor structures derived from each. Finally, each of the stability factors were correlated with a global measure of job satisfaction.
Downs et al. (Fri,) studied this question.