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Communication influences health outcomes such as health status, adherence, and satisfaction. It is also highly modifiable, so it should be a target of intervention studies. However, measurement of communication can be difficult, as many scales exist and there is no clear guidance on which to use in a healthcare setting. We performed a systematic review conducted in four article databases (PubMed, Medline, Embase, and PsychINFO). The initial search yielded nine satisfactory scales. An in-depth analysis based on their content, readability, and psychometric properties determined two communication scales to be most suitable: the Communication Adaptability Scale and the Interpersonal Communication Competence Scale. This finding may make selection of an instrument to measure communication in intervention studies in healthcare more straighforward.
Ang et al. (Sun,) studied this question.
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