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Concepts underlying productivity management and other measures of organisational performance are discussed. Expert opinions can clarify many “misunderstood” concepts which need an interdisciplinary approach for exploration. The Delphi technique, as a structured group communication process employing the group process or participative approach, has been recommended with a view to formulating appropriate policies. Four issues, namely organisational objectives related to productivity improvement, productivity measures, problems faced in implementing productivity improvement techniques or tools, and recommendations to overcome the problems in manufacturing organisations in India are extensively investigated through a Delphi study, conducted during 1987‐88.
Ray et al. (Tue,) studied this question.
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