Disparities in Internet Access: A Case Study of the Digital Divide in Western Sydney

Research in Australia on the digital divide has concentrated on the disparities that exist between metropolitan and non‐metropolitan areas, and supply side solutions rather than demand side barriers. This paper attempts to add to our understanding of the digital divide in Australia by examining Internet usage in Western Sydney. A survey of over seven hundred households was conducted to analyse disparities in Internet access within a metropolitan area, as well as to add to debates surrounding demand side barriers that inhibit the ability of individuals to access the Internet. The findings suggest that age, income and employment status are significant contributors to demand side barriers. The results confirm evidence from overseas that disparities in online access exist within metropolitan areas. This suggests that more local level information is required so that programs aimed at addressing disparities in Internet access are targeted to the most appropriate areas and individuals, and the circumstances and preferences of those areas and individuals.