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Chatbots are commonly known nowadays as intelligent personal assistants which are designated to accomplish given tasks. The development of a good chatbot depends on the elements and features which then will be reflected in the performance and functionality of the application, user’s experience as well as satisfaction in order to complete their task. Two methodologies are applied in this paper, which are preliminary study and literature survey. The outcomes were reflected into the development of a new chatbot based on the attributes gained from the observation. The aim of this paper is to investigate the possible quality attributes from past researches and to develop a platform that will subsequently be used to build a quality chatbot for the tourism domain.
Johari et al. (Wed,) studied this question.