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This paper illustrates a web-based infrastructure of an architecture for conversational agents equipped with a modular knowledge base. This solution has the advantage to allow the building of specific modules that deal with particular features of a conversation (ranging from its topic to the manner of reasoning of the chatbot). This enhances the agent interaction capabilities. The approach simplifies the chatbot knowledge base design process: extending, generalizing or even restricting the chatbot knowledge base in order to suit it to manage specific dialoguing tasks as much as possible.
Augello et al. (Wed,) studied this question.