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User participation is an important construct in IS research. It is also a frequently employed practical implementation strategy. However, research findings concerning the effects of user participation on system success are mixed and inconclusive. This study reviews a contingency theory of attitude change, proposes competing models and empirically tests the models in end-user computing involving multiple end-user user groups. Results lend support to the Cognition Fit Model. This suggests that managing the fit of user's desired participation and the actual amount of participation contributed more consistently toward user satisfaction than simply controlling the actual amount of participation. Other models receive only partial support.
King et al. (Tue,) studied this question.