Understanding collaborative resilience from continuous disruption: an actor-network perspective

People need help to recover after crises. With the help of information and communication technologies (ICTs), people can engage in resilience collaboratively. Specifically, they can develop new routines to access various infrastructures and meet their societal needs via ICTs. Therefore, the role of ICTs in supporting collaborative resilience needs further examination and clarification. In this study, we use actor-network theory (ANT) to understand collaborative resilience during and after a war, which is a specific kind of crisis that may last a long time. We revisit a published case to clarify how ICTs help people develop new routines so that their societal needs still can be met. We find that a number of issues suggested by ANT, such as problematisation and translation, contribute significantly to the process and outcomes of the case. We provide practical implications to present the essence of our findings. Overall, our study suggests that an ANT-informed understanding can help practitioners better understand the role of ICTs in supporting collaborative resilience.