Differences in perceived online communication and disclosing e‐motions among adolescents and young adults: The role of specific social media features and social anxiety

INTRODUCTION: Social media are widely used by adolescents and young adults as a mean to maintain interpersonal relationships. Recent studies have found that young individuals with high levels of social anxiety feel more confident in communicating online. However, little is known about the role of perceived social media characteristics that could minimize the distress they experienced in face-to-face interactions. In this study, we rely on the tenets of the Transformation Framework, according to which social media, with its own features, may transform social relationships, including disclosing emotions and communicating with others online, in ways that may differ across individuals with or without specific vulnerability (e.g., social anxiety). Therefore, this cross-sectional study aims at examining the contribution of three specific social media features (i.e., asynchronicity, cue absence, and visualness) in explaining perceived breadth and depth of online communication, both directly and via e-motional processes (i.e., expression and facilitating use of e-motions), across groups of individuals with high versus low levels of social anxiety. METHODS: = 17.9, SD = 3.23) who completed an anonymous self-report questionnaire between 2021 and 2022. Participants with very high scores on social anxiety (above the 90th percentile; socially anxious), were distinguished from all others (socially nonanxious) and a multigroup analysis (MGA) was run to compare the pattern of associations across the two different groups. RESULTS AND CONCLUSION: Results from the MGA showed significant differences between the two groups, partially confirming our hypotheses. Specifically, among socially anxious individuals, perceived cue absence was found to benefit perceived breadth and depth of online communication, and asynchronicity to enhance online emotional processes; conversely, these associations were negative in the group of socially nonanxious. Thus, these findings underly the contribution of social media in explaining youngsters' online experiences and support the potential beneficial role of some social media features for those more socially vulnerable.