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In order to explore the impact of outpatient nursing service process optimization on patient satisfaction, this study first analyzed the current situation and existing problems of outpatient nursing service process through a combination of literature review and empirical analysis, and then proposed corresponding optimization strategies. Questionnaires and interviews were used to collect patient satisfaction data before and after optimization. The results showed that the optimized outpatient nursing service process significantly improved patient satisfaction, and the key factors to improve patient satisfaction were to enhance the professional quality of nursing staff, optimize the service process and strengthen the information construction. This study provides a scientific basis for the optimization of outpatient care service process and a reference for improving the quality of medical services.
Xiao-hui et al. (Fri,) studied this question.