Through the Patientʼs Eyes: Understanding and Promoting Patient-Centered Care

Introduction: Medicine and Health from the Patient's Perspective(Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, Thomas L. Delbanco). Part One: The Dimensions of Patient-Centered Care. 2. Treating Patients as Individuals(Kimberly D. Allshouse). 3. Coordinating Care and Integrating Services(Margaret Gerteis). 4. Overcoming the Barrier of Words(Jennifer Daley). 5. Innovations in Patient-Centered Education(Beth Ellers). 6. Enhancing Physical Comfort(Janice D. Walker). 7. Providing Effective Emotional Support(Susan Edgman-Levitan). 8. Involving and Supporting Family and FriAnds(Beth Ellers). 9. Facilitating the Transition Out of the Hospital(Beth Ellers, Janice D. Walker). Part Two: Promoting a Patient-Centered Health Care Environment. 10. Culture, Leadership, and Service in the Patient-Centered Hospital(Margaret Gerteis, Marc J. Roberts). 11. Promoting the Doctor's Involvement in Care(Thomas L. Delbanco). 12. Rebuilding Public Trust and Confidence(Thomas W. Moloney, Barbara Paul).