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Kenneth J. Hatten | Synapse

KJ

Kenneth J. Hatten

Customer Service Quality and Loyalty

Boston University

About

Research focus

Customer Service Quality and Loyalty

Impact

46 pubs · 2,784 cites · h-index 18

Affiliations

Work Experience

Boston University

1987 - 2018

Purdue University West Lafayette

2010 - 2010

Worcester State University

2009 - 2010

Babson College

2008 - 2008

University of Massachusetts Boston

1987 - 1995

Publications