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Gianfranco Walsh | Synapse

GW

Gianfranco Walsh

Customer Service Quality and Loyalty

Leibniz University Hannover

About

Research focus

Customer Service Quality and Loyalty

Impact

228 pubs · 6,289 cites · h-index 43

Affiliations

Work Experience

Leibniz University Hannover

2001 - 2025

Apple (Israel)

2025 - 2025

Leibniz University of Applied Sciences

2001 - 2022

Friedrich Schiller University Jena

2011 - 2021

Carl Zeiss (Germany)

2011 - 2019

Publications