This study aims to assess the e-learning difficulties faced by students at South African public higher education institutions, given the increasing reliance on online learning as a core mode of teaching and learning. The researchers critically analyzed previous research on technology in higher education to identify gaps in existing knowledge. The study adopted the Technology Acceptance Model (TAM) as the theoretical framework to guide the investigation. A quantitative research method was employed, using surveys distributed to experts from various faculties, departments, and students. This approach enabled the collection of data regarding the perceived challenges and barriers to e-learning. The findings revealed that students encountered significant challenges in e-learning, including issues related to digital literacy, limited access to resources, unreliable internet connectivity, and high data costs. These barriers are exacerbated by the disadvantaged and poverty-stricken backgrounds of many students in South African public institutions. Additionally, educators and course designers also face challenges in effectively implementing e-learning solutions. Addressing these challenges is essential for the successful adoption and integration of e-learning in South African higher education institutions. The study suggests that overcoming systemic issues—such as improving digital literacy, enhancing infrastructure, and reducing data costs—could unlock the full potential of e-learning. This could lead to more inclusive, accessible, and effective higher education. This study contributes to the existing body of knowledge by identifying specific barriers to e-learning adoption in South African public higher education institutions. It emphasizes the importance of addressing these challenges to harness the potential of technology-enhanced learning and promote inclusivity in higher education. The findings provide insights into how policy makers, educators, and institutions can better support students and course designers in the transition to e-learning environments.
Mabotja et al. (Wed,) studied this question.