People-Centred Health Homes: Co-Designing Care with Community Members Primary Care Leaders

The authors used co-design to include local patients and primary care providers in bringing the People Centred Health Home model from principles for primary care improvement, to a concrete set of service models that are able to be discussed, tested, and implemented. In this workshop we will present the project process, outcomes, and engage workshop participants in facilitated co-design activities to gather group feedback on our proposed service delivery models and to inform the next steps of our implementation process. We are interested in connecting with community members, clinicians, healthcare administrators, policy makers, and researchers. This workshop will be particularly exciting for people with an interest in team-based primary care, co-design, or service design. 5 min. Introduction Who are the presenters and what are the session goals5 min. Background: About our co-design process and key learnings0 min. Outcomes: The outcomes of that process and proposed models30 min. Group Work: - Choose the model that excites you most - Review the model at your table - What similar work is happening in your jurisdiction (other jurisdictions)? - What have the facilitators and barriers to success been in those cases? - Are there any ways you would modify this model? How and why? - What would it look like for you in your role to implement a model like this?5 min. Closing: Takeaways, next steps During the group work phase of the workshop, the presenters will split the room into 2-4 groups (depending on the number of attendees). The presenters will sit with groups and facilitate activities where the groups will discuss the questions and complete capture sheets. The groups will then share back their key take-aways to the room. The facilitators will verbally close the session by highlighting the most important take-aways that emerge from the group work session. After the workshop, the presenters will analyze the capture sheets and distribute a one-page findings summary to be e-mailed to all participants. We also expect that people will benefit from the following big-picture learning outcomes: - Understanding the resources that community members and PCPs want access to in order to provide comprehensive and holistic care - Comparing and contrasting regional differences in the approach to improve primary care - Learning about the value of co-design and how it can be used as a process to develop integrated care models