This paper proposes a novel and comprehensive framework for the integration of manufacturing management processes, spanning strategic and operational levels, within and across organizational boundaries. The framework combines a robust set of technologies—such as cyber-physical systems, digital twins, AI, and blockchain—designed to support real-time decision-making, interoperability, and collaboration in Industry 4.0 and 5.0 contexts. Implemented and validated in a Portuguese manufacturing group comprising three interoperating factories, the framework demonstrated its ability to improve agility, coordination, and stakeholder integration through a multi-layered architecture and modular software platform. Quantitative and qualitative feedback from 32 participants confirmed enhanced decision support, operational responsiveness, and external collaboration. While tailored to a specific industrial setting, the results highlight the framework’s scalability and adaptability, positioning it as a meaningful contribution toward sustainable, human-centric digital transformation in manufacturing environments.
Pereira et al. (Wed,) studied this question.