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This review paper explores the transformative impact of business analytics on decision-making processes in financial institutions. It delves into the various tools and techniques employed in descriptive, predictive, and prescriptive analytics, highlighting their roles in enhancing accuracy, speed, and risk management. The paper also addresses the challenges and limitations faced in data quality, system integration, skill gaps, and regulatory and ethical concerns. Looking ahead, it identifies emerging trends such as AI, big data, and blockchain, as well as innovations like quantum computing and NLP, which promise to revolutionize the industry further. Practical recommendations for the effective implementation of business analytics are provided, emphasizing the importance of robust data infrastructure, a data-driven culture, strategic collaborations, and regulatory compliance. By adopting these best practices, financial institutions can leverage analytics to achieve superior decision-making, operational efficiency, and competitive advantage.
Agu et al. (Fri,) studied this question.