Improving Hotel Performance Determined by Empowerment and Situational Leadership

This research aims to describe empowerment, situational leadership, and organizational performance in the hotel industry in South Kalimantan. It analyzes the influence of empowerment and situational leadership on organizational performance. The population in this study were all managers of 3 and 4-star hotels in South Kalimantan, totaling 222 people. The data collection method used is the census. This research shows that the empirical role of empowerment is most determined by hotel employees' sense of responsibility, primarily responsibility towards work. On the other hand, the leader's ability to give orders to hotel employees is the most determining attitude in situational leadership, especially in supervising its members in the resolution process. This research is expected to provide benefits for the development of academic theory and for practitioners, especially hotel management in South Kalimantan. Situational leadership theory can be used in the hotel industry and adds to knowledge regarding human resource science. The hotel industry can implement situational leadership for its hotel managers, which can be a consideration for the hotel industry in improving its organizational performance. For future researchers, the results of this research can be used as further research who wish to conduct research by adding other variables such as commitment, organizational culture, motivation, or research with the same variables with objects other than the hotel industry.