The Quality of Life of Elderly Persons in the Institutional Form of Protection Through the User’s Perspective

The quality of life of older adults is a highly relevant topic for researchers worldwide. Studies suggest that in Bosnia and Herzegovina, this topic is under-researched. Based on this knowledge gap, this study aimed to investigate the quality of life of elderly people living in institutional care facilities. The research focused on a sample (N=58) of individuals over 65 years old residing in public institutions: the Gerontological Center Sarajevo and the Pensioner's Home Tuzla. Data was collected through a survey using a questionnaire specifically designed for this study. The research aimed to understand the quality of life of elderly people in these facilities from their perspective. Additionally, the quality of services provided within the institutions and the material living conditions were investigated. The results showed that while most participants rated their overall life quality as poor, two-thirds reported being satisfied with their life within the institutions. When evaluating factors influencing quality of life, health emerged as the most important aspect for the majority of participants. In terms of satisfaction with specific areas, most participants expressed the highest satisfaction with services provided by the institutions and support from social workers. Conversely, reported satisfaction with support from family, neighbors, and friends was the lowest. Services within the institutions were generally rated well, with organized activities and social interaction receiving particularly high marks.