Unveiling the Linkages Among Self-efficacy, Work Alienation and Turnover Intentions Using the PLS-SEM Approach

One of the vital concerns of the banking sector, like any other industry, is to avert the departure of its valuable human resources. Although the extant literature has highlighted the influence of organisational and attitudinal factors on employees’ turnover intentions, the research in the context of individual-level factors and negative job attitudes is still scanty. In this regard, the current study seeks to investigate the impact of self-efficacy on bank employees’ turnover intentions. The study also focuses on work alienation as a potential intervening variable between the aforementioned constructs. Data for the present research were collected from 381 Indian bank employees using a purposive cum convenience sampling technique and a standardised questionnaire. The results of partial least squares-structural equation modelling (PLS-SEM) depicted that self-efficacy had a significant negative effect on turnover intentions. Work alienation was also discovered to be a significant partial mediator. The present study extends valuable insights to academicians, policy makers and human resources (HR) practitioners for curtailing bank employees’ turnover intentions.